Returns & Refunds Policy

Art & Chemistry Returns Policy

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

If you wish to return an item because you have changed your mind about your purchase, Art & Chemistry will offer you an exchange or refund provided that:
  1. You return the item within 7 days of purchase;
  2. You produce your original Art & Chemistry online tax invoice;
  3. The item must not have been used or damaged in any way including that
    1. It is in its original packaging including manuals, pamphlets and all accessories;
    2. It is unopened, unused and in its original saleable condition
Art & Chemistry reserves the right to:

Assess the condition and age of returned goods prior to providing exchange or refund.  This may result in the exchange or refund being refused.

Please note:

  1. Your original Art & Chemistry online tax invoice is the best form of proof of purchase
  2. Refunds will be issued using your original payment method
Returns due to Shipping Damage:

Even though great care is taken in the shipping process, if your item(s) arrives damaged, please contact us within 7 days of receiving your order to assess the damage and to work out a solution. You may be requested to provide a photograph of your item(s) and/or delivery package to aid a speedy resolution. Failure to notify our team within 7 days may result in your request being denied.